Solo travellers are welcome on any tour that already has a booking, however, there is a minimum of 2 for an initial booking if no other bookings have been made.

Yes we have very good public liability insurance cover which enables you to have your tour with some piece of mind. This should be the first thing you should check for when you book with a cycle tour company!

Paid parking is available on King’s Dock Street.

Bookings are ALWAYS required but you can always telephone to make a last minute booking if we have space, if you book on the day – 07941198223

Yes, you need to pay for the tour to confirm your booking.

We cycle in all weathers and provide waterproof poncho’s or rain suits (depending on the tour) if the weather is very bad.

15 mins before a tour starts. We ALWAYS start on time so if you’re late, you will miss out! If the tour is fully booked we DO NOT WAIT as otherwise it is unfair to the people that are on time.

If you have booked and paid for a cycle tour DIRECTLY WITH US and then changed your mind we need at least 24 hours notice (from the time your booked tour is due to start) for cancellations, please confirm this with an email AND a telephone call (you will receive a FULL refund minus the booking fee). If you want to cancel less than 24 hours before your tour is due to start there is no refund. If the weather turns bad on the day of your tour and you don’t want to cycle, you will be offered a chance to re-book your tour. If you can’t re-book then there will be no refund. We can’t control the weather (unfortunately!) but costs to the business are still incurred and these have to be covered.If you have booked through viator or another agency then the cancellation policy will be in line with their published policy.

Most of the time we stay on quiet back streets. Occasionally we have to cycle alongside traffic. 90% of the tours are on quiet streets, bicycle paths or parks.

We provide good quality e-bikes for Beatles Tours and standard bikes for city tours (with e-bike options)

Yes, we have a trailer available which is free to use you just need to let us know you need it when you book your tour (write this in the ‘notes’ section of the booking form). This trailer can fit 2 children up to around 4 years old.

Yes of course, as long as it is in good road worthy condition and safe to ride. Unfortunately, we can’t fix punctures or make repairs to any bike other than our own (for insurance purposes) so you will need to bring spares and a puncture repair kit.

It’s not the law in the UK but we provide one for you for free and would highly recommend that you use one for your own safety.

To ride an e-bike in the UK, children must be at least 14 years old and 1.4m tall. Adults are responsible for their own children and their safety at all times.

Clothing suitable for the weather, enclosed footwear, money to pay for drink/food stops and possibly some snacks / drinks for the journey. A rucksack is always recommended. Sunglasses are also recommended as they stop flies and insects from going in your eyes!

That is entirely up to your standard of fitness / stamina and your ability to ride a bicycle, safely!

Sometimes, if the guide thinks that you may struggle with the tour you have booked, will suggest Three options. Firstly, you could have an upgrade to electric bicycle (an additional fee will need to be paid). Secondly, if there is only your party on the tour, it may be suggested that the finish time be extended, allowing a slower, more manageable pace for you. Thirdly, it may be suggested that you choose an alternative tour which is less demanding.

It is ALWAYS up to the discretion of the tour guide to judge if your ability and / or fitness is suitable for the tour you have chosen. If the tour guide thinks that to take you on a tour would be potentially hazardous to either yourself or other participants of the tour, then they have the final say. We try and ensure that everyone has an enjoyable experience on the tours but your safety is ultimately the most important thing to us!